Complaints Against Airlines
Flying can definitely be an experience to treasure. But all the fun can come to a sudden stop the moment you experience airline problems causing you to file severe passenger complaints. If you have airline issues and other such complaints against airlines, it is best that you make them heard immediately so that you can instantly get the attention and result deserve.
The challenging aspect is that most airport airline crew is only authorized to handle “minor” complaints. What if your complaints are a bit more on the severe side? Do you know where to begin? Try approaching an airline customer service representative and have the file a complaint report and give you a copy for your reference. At the least make sure you are given a complaint reference number. You will need this each time you call to check the status of your complaint.
If the airport personnel is not able to resolve your problem right away, or if they have presented you a solution but you are not satisfied with it, reassess your situation and determine if you really want to pursue your complaint. When you are confident that your airline issue is a liability the airline company is responsible for, start out by writing the airline company a detailed email about what exactly happened.
Make a list of all the names of the people who you have dealt with. Include the date and all pertinent facts about your travel complaints. Always remember to keep copies of all correspondence made from the very start of your travel complaints. If corresponding with the airline staff doesn’t help you, your next step may be to involve the help of the Air Transport Users Council, an intermediary that often arbitrates disputes between airlines. If all fails, move on to formally writing your complaints against airlines and pursuing justice through the small claims court system.
Keep your letter fair, objective and filled with the facts of the case. It is not advisable to express any emotion. As far as the small claims court process, use the Sue the Airline guide, a practical and detailed step by step guide that will walk you through the entire process. What is the best thing about the guide? You are pretty much guaranteed to win before you even go to the court. So gain the confidence and “know how” you need when you file your complaints against airlines to the small claims court system.
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