Your Airline Problem
What is an airline problem air carriers can live without? Definitely airline complaints from travelers.
Reports show that airline complaints have been on a steady rise. That is not surprising. In a struggling industry such as the airlines, because of ongoing cost cutting efforts, customer service often takes the back seat, whether intentionally or unintentionally.
Many travelers often experience airline abuse by no conscious fault of the airline company. Employees are sometimes put in tough situations that lead to such actions, which then lead to airline complaints.
This is a problem companies can definitely live without. They already have a huge list of issues that continue to contribute to their net losses year after year. The last thing they want to see are passengers who want to sue the airline company because of the mistreatment they experienced.
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