Air Travel Complaints
Air travel complaints are on a steady rise since the late 90s. Why? There are several reasons why airline complaints are on the rise. However, some of the more common airline problems are directly as a result of rising customer dissatisfaction.
Airline companies are in a bad position. With shrinking profit margins, increasing costs, and essentially operating under net losses year after year, there are clearly very deep airline issues that go beyond just complaints.
Because of constant cost cuts, many airlines are not adequately staffed at all. Unfortunately this causes more disgruntled passengers, who are willing to sue the airline in small claims court.
How can airlines avoid these issues? By responding to customers promptly, and being honest with their responses. Anything short of that spells trouble for an already struggling industry.
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